Back to home

Privacy Policy

How we collect, use and protect your personal information, and the choices you have.

Last updated: September 2026

Information we collect

  • Account details: your name, email address and password (stored only as a secure hash).
  • Profile details you choose to add, such as phone number, country of residence and household information.
  • Requests and applications you submit: consultations, proposals, portal applications and ambassador applications.
  • Route preferences saved on your own device (intent and budget answers) via local storage.
  • Order and membership records when you purchase a plan.

How we use your information

  • To operate your account and remember your preferences.
  • To process consultations, applications and orders, and to keep you updated on their status.
  • To match your application with suitable hubs and vetted partners when you ask us to.
  • To improve the platform, for example by understanding which hubs and routes are most useful.
  • To contact you about your requests; we do not sell your data or share it for third-party advertising.

Who we share it with

  • Vetted partners, only when needed to fulfil a service you requested (for example a relocation or business-registration task).
  • Service providers that run our infrastructure (hosting, database and email), bound by confidentiality obligations.
  • Authorities, only where we are legally required to do so.

How we protect your data

  • Data is encrypted in transit and access is restricted by row-level security, so you can only see your own records.
  • Administrative access is limited to a small number of authorised team accounts.
  • Passwords are never stored in plain text and never visible to our team.

Your choices and rights

  • View and edit your profile details at any time from Settings.
  • Clear your saved route preferences by clearing your browser's local storage.
  • Request a copy of your data, or ask us to delete your account, by contacting our team.
  • Unsubscribe from non-essential emails using the link in any message we send.

Data retention

  • We keep your account and application records while your account is active.
  • If you delete your account, we remove or anonymise personal data within a reasonable period, except where the law requires retention.

Changes to this policy

  • We may update this policy from time to time; material changes will be announced on this page.
  • Continued use of the platform after an update means you accept the revised policy.